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Beyond service quality and customer satisfaction: investigating additional antecedents of service provider switching intentions. Springer International Publishing. Bitner M. Faranda W. Hubbert A. Customer contributions and roles in service delivery. International journal of service industry management 8 3 Blanco A.

Marketing concept evolution: a bibliometrics co-occurrence analysis

Bolton R. A multistage model of customers' assessments of service quality and value. Journal of consumer research Bosworth B. The Service Revolution in South Asia. Calvo C. Caruana A.

Service loyalty: the effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing 36 El comportamiento del usuario en Internet. Doctoral thesis. Universidad de Granada.


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Cronin Jr J. Measuring service quality: a reexamination and extension. The journal of marketing Cronin J. Brady M.

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Assessing the effects of quality value and customer satisfaction on consumer behavioral intentions in service environments. Journal of retailing 76 2 De Rojas C. Tourism management 29 3 Deng Z. Wei K. Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China. International journal of information management 30 4 Fierro J. Fornell C. Johnson M. Anderson E. Cha J. The American customer satisfaction index: nature purpose and findings.

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The Journal of Marketing George D. Boston MA: Allyn y Bacon.

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The personality attributes and leisure activities of Taiwanese internet users. Globalisation in higher education: how students perceive the education they receive? Mai, L. Effective risk relievers for dimensional perceived risks on mail-order purchase: a case study on speciality foods in the UK Mai, L. Effective risk relievers for dimensional perceived risks on mail-order purchase: a case study on speciality foods in the UK. Journal of Food Products Marketing.

Customers' satisfaction and future purchase of mail-order specialty food in the UK Mai, L. Customers' satisfaction and future purchase of mail-order specialty food in the UK. Canonical correlation analysis of customer satisfaction and future purchase of mail-order speciality food Mai, L. Canonical correlation analysis of customer satisfaction and future purchase of mail-order speciality food. British Food Journal. The personality attributes and leisure activities of the internet users: a Taiwanese case study Mai, L.

The personality attributes and leisure activities of the internet users: a Taiwanese case study. Barcelona July An independent view: the food standards agency and the national interest Ritson, C. An independent view: the food standards agency and the national interest. The economics of food safety Ritson, C. The economics of food safety. Perceived benefits of mail-order speciality foods Mai, L.

Perceived benefits of mail-order speciality foods. Consumers' perceptions of speciality foods and therural mail-order business Mai, L. Consumers' perceptions of speciality foods and therural mail-order business. Typical and traditional productions: rural effect and agro-industrial problems.


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  3. Corporate hospitality: benefit, challenges and approach in financial services : WestminsterResearch.
  4. Parma, Italy June pp. Consumers' perceptions of mail-order speciality foods Mai, L. Consumers' perceptions of mail-order speciality foods. Conference paper. Title Corporate hospitality: benefit, challenges and approach in financial services Authors Saluja, M. Heraklion, Greece 22 - 24 Jun Female self-gifts buying behaviour: impulse purchase and product involvement Kemp, L.